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ONLINE CAMPUS FREQUENTLY ASKED QUESTIONS SY 2025-26 FIRST WEEK OF CLASS
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PEARSON - STUDENT LOGIN ACCESS
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How do I log into Pearson through Clever?
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Instructions:
Primary (recommended):
Step 1: Go to Clever and sign in using your PGCPS Username and Password
Step 2: Once in the Clever dashboard, in the Search box, type in Pearson Connexus and open the app
Step 3: It should directly take you to the Pearson LMS. If not, type in PGCPS username and password if it directs you to log in. (The PGCPS password is the password you use to log-into PGCPS Gmail, SchoolMax, Clever, etc.)
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How do I log into Pearson if Clever doesn’t allow me?
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Instructions:
Secondary (if the primary option doesn't work)
Step 1: Type in URL website link into web browser
https://onlinecampus.lms.pearsonconnexus.com/
Step 2: On the Pearson Login page, type your login credentials.
Username: PGCPS Username (without typing at the end @pgcps.org)
Password: PGCPS Password
(The PGCPS password is the password you use to log-into PGCPS Gmail, SchoolMax, Clever, etc.)
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Where is the Student Pearson Introduction Course in Pearson?
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In your course tiles, look for the title “6-12 - Student Orientation
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SCHEDULES
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FAQ OR CONCERNS/ ISSUES
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TROUBLESHOOTING ADVICE/ RESPONSE
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My schedule is not in Synergy.
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All student schedules have been entered into Synergy. Contact
marsha.bastien@pgcps.org (last names A-K) or
jameka.cameron@pgcps (last names L-Z) with concerns
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Where do I find my A Day and B Day Classes?
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Cycle 1 shows your A Day classes, and Cycle 2 shows your B Day classes
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I am looking at my schedule and I want to know what does S1, S2, and FY mean?
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S1 is semester 1, and S2 is semester 2, FY is full year. You should only be looking at S1 and FY classes at this time.
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Enrichment is on my schedule but I don't see a Zoom link for my teacher (Holbert, Spalding)
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If you see enrichment on your schedule (Cameron/Bastien), it is an independent study period and not an actual class. There is no link for Cameron and Bastien. Please use the time to work independently online.
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Can I change my schedule?
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We are not changing schedules at this time. A schedule change may be requested during the second week of classes for the following reasons: 1) Senior half-day request, 2) Already earned credit, 3) Missing period other than 5A/5B
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I have a class with the title ONLINE in front of it. Where do I go?
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This week, please log on with Mr. Fields during your asynchronous period. He will give you additional directions for the following weeks. Use the MASTER spreadsheet to access Mr. Field’s link.
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What are our school hours?
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9am-3:30pm (Some students may finish earlier depending on their schedule.)
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OTHER TECHNICAL ISSUES/ CONCERNS
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FAQ OR CONCERNS/ ISSUES
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TROUBLESHOOTING ADVICE/ RESPONSE
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I am unable to login to anything.
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Please contact Mr. Fields at Corey.Fields@pgcps.org
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I can't find my class Zoom link.
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ONLINE CAMPUS MASTER FILE WITH TEACHER ZOOM LINKS
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I can't remember my password or my password is not working.
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Contact Mr. Fields at Corey.Fields@pgcps.org
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I AM able to login to either email, School Max, CLEVER, or ZOOM but NOT able to login into all apps
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1ST - Clear you Cache browser history (INSTRUCTIONS) 2nd Step - restart your computer; 3rd Step - try logging in again. If this still does not, we will have to reset your password. Please contact Mr. Fields at Corey.Fields@pgcps.org
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I am getting an error message saying Zoom needs to be updated
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Be sure to update your Zoom app and then restart your computer. You can also click on Join Meeting Using the Browser.
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My school-issued Chromebook is not working (cannot login, the camera is broken, the speaker are not working)
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Please return the Chromebook to your boundary school, and they will give you a replacement or repair it.
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PTSO
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FAQ
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TROUBLESHOOTING ADVICE/ RESPONSE
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I am a parent and I am interested in joining the PTSO?
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Please contact ptso.onlinecampus@gmail.com
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ONLINE CAMPUS ENROLLMENT
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FAQ OR CONCERNS/ ISSUES
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TROUBLESHOOTING ADVICE/ RESPONSE
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I want to withdraw my child from the Online Campus.
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Withdrawal Requests: https://docs.google.com/forms/d/e/1FAIpQLSfElV507S4V0mqdd7p8AV--DThaKnVnIfdxL_6O5vLVfGb6OA/viewform
Please email the form to Amanda.Brandon@pgcps.org
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I want a copy of my child(s) academic record i.e. report card, transcript, copy of file.
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Records Requests: https://pgcpsmd.scriborder.com/
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I need to report an absence for my child.
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Absence Notification Form: https://docs.google.com/forms/d/e/1FAIpQLSfVLl_Ve1HWfj10G-uMouBQxBxVSlQZ6UyEHuK9vBPCuWAuDA/viewform
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