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Chipmunk App Frequently Asked Questions

General Chipmunk FAQ

What is the Chipmunk App?

Chipmunk tracks your school bus and tells you where the bus is, when it will arrive at your child’s stop, and provides alerts for cancellations and closures that may affect you. Gone are the days where kids must wait in the pouring rain or freezing cold for their bus. You will know where the bus is and when it will arrive – to keep you informed.

How does it work?

All PGCPS school buses are equipped with GPS (Global Positioning System) trackers that locate the position of the bus. Chipmunk mobilizes this information in a simple but meaningful way – with both a map and ETA information – so that you can be prepared for the arrival of the bus.

How do I sign up?

Please register on ParentVUE and refer to the Chipmunk rollout timeline, based on your child’s route.

Can I track multiple children under the same Chipmunk account?

Yes, Chipmunk supports tracking multiple children under a single parent account. Each child’s route and notifications will be managed separately within the app.

Do I need separate accounts for each child if I want to be notified separately?

Chipmunk will send notifications separately for each child, so the same account can be used for your whole family. Everyone’s device can be logged in at once under the same username and password.

Is the information private and secure?

Yes. Chipmunk provides a private and secure authentication process that allows only you to access your child’s busing information and alert notifications sent by your transportation provider.

How much does it cost?

Chipmunk is free for parents to download and use.

Will Chipmunk automatically update if my child switches to a new bus?

Yes. As soon as the PGCPS Transportation Office makes the change in ParentVUE, Chipmunk will automatically update to the new bus assignment.

Does Chipmunk work with my device?

Chipmunk is available on the Google Play Store on Android and the App Store on iOS phones and tablets with an internet connection.

Who do I contact if I have additional questions?

Please contact the PGCPS Transportation Office at 301-952-6570.

Rollout Specific FAQ

When will I be able to use Chipmunk for my child?

To ensure a smooth launch, we have developed a phased rollout plan for the Chipmunk App. We will begin with routes starting with F and L (e.g., F01, L56, etc.). Families assigned to these routes will be onboarded to the Chipmunk App first on September 2nd.

View the full rollout schedule

Please note that the schedule is subject to change. All other routes not included in the initial rollout will continue to use Stopfinder for bus tracking until further notice. Parents can confirm their child's route on the ParentVue portal.

What is the reason for the phased rollout of the Chipmunk app?

To ensure a smooth launch, we have developed a phased rollout plan for the Chipmunk App. Families will be onboarded to the system by route number, which aligns internally with each of our bus lots. This approach allows us to provide targeted support and ensure a stable transition as we introduce this new platform.

Will I receive a notification when my child’s route is added to Chipmunk?

Yes, families will be notified through the official district communication channels when their child’s route becomes active in the Chipmunk app.

What should I do if only one of my children’s routes is included in the rollout timeline?

Until your child’s route is onboarded to the Chipmunk app, please continue using the Stopfinder app. The full rollout timeline will be shared as it becomes available.

What should I do if my child’s route is not yet included in the rollout timeline?

All other routes not included in the initial rollout will continue to use Stopfinder for bus tracking until further notice.