ParentVUE
Chipmunk App Frequently Asked Questions
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Chipmunk: School Bus Tracking App for Real-Time Updates
We are excited to announce the initial launch of the Chipmunk App, our new school bus tracking tool designed to enhance communication and improve the transportation experience for our families.
This app will provide parents and guardians with real-time updates and trip notifications about their child's school bus, offering greater peace of mind and improved transparency.
Phased App Rollout Plan
To ensure a smooth launch, we have developed a phased rollout plan for the Chipmunk App. Families will be onboarded to the system by route number, which aligns internally with each of our bus lots. This approach allows us to provide targeted support and ensure a stable transition as we introduce this new platform. We will begin with routes starting with F and L (e.g., F01, L56, etc.). Families assigned to these routes will be onboarded to the Chipmunk App prior to rollout on September 2.
All other routes not included in the initial rollout will continue to use Stopfinder for bus tracking until further notice. Parents can confirm their child's route on the ParentVue portal.
Wondering when your family can begin using the new app?
How to Sign Up
- Register in ParentVUE - Create an account in ParentVUE if you haven’t already.
- Download Chipmunk - The Chipmunk app is available on both iOS and Android.
- Choose Your District - Select Prince George’s County Public Schools as your school district in the app.
- Create an Account - Use the email you used in ParentVUE; you may use a different password.
- Confirm Child Details - Your child’s information will automatically sync from ParentVUE.
- Start Tracking - Access the Map, ETA, and Alerts tabs to get all the information you need.
PGCPS Chipmunk HelpBot
Available for Selected Routes Only
Families with bus routes starting with F and L (e.g., F01, L56, etc.) will be onboarded to the Chipmunk App first on September 2, 2025. All other routes not included in the initial rollout will continue to use Stopfinder for bus tracking until further notice. Parents can confirm their child's route on the ParentVue portal.
Key Features
- Live Map View - See your child’s bus location on a map, including its current route and stop location.
- ETA Summary - Know when the bus will arrive — early, late, or right on time.
- Custom Alerts - Get notified about delays, cancellations, and transportation messages.
We’re excited to introduce the PGCPS Chipmunk HelpBot - an AI assistant designed to quickly troubleshoot common questions about Chipmunk. You can access it at: www.pgcpschipmunk.com. The chatbot is trained on the Chipmunk user guide and rollout plan, with language designed to be simple and parent friendly. If none of its suggestions solve the issue, it will ultimately redirect users to the PGCPS Transportation Office phone number.
Here are a few sample questions you can try: